When will my order be processed
All orders are shipped within 2 business days, excluding weekends and holidays. The product page states which delivery time you should take into account if your product is not in stock.
How long will it take before i receive my order?
Standard delivery time of the carrier is approximately 1 to 2 working days from the time you place your order. This only applies to all deliveries in the Netherlands. The time required for all international deliveries depends on our logistics partners and their partners.
How can i track my parcel?
Once the order has been shipped, you will receive an email confirmation with the tracking number. You can view and track the delivery status of your orders with our local logistics partner, with your order number for all deliveries in the Netherlands. You can also track your order by logging into your profile on our site.
How about the shipping costs?
Shipping is FREE for all deliveries in the Netherlands with a purchase amount above 200 euros. For international shipments you can select your item and proceed to the checkout page as charges are based on weight and volume. When entering your delivery details, we automatically calculate the delivery costs based on your specified address without having to pay or register
Can I change my shipping address after my order has been confirmed?
Unfortunately, you cannot do that yourself after your order has been confirmed. Therefore, make sure you provide the correct shipping address. In this case, send an email to us the same day via firstname.lastname@example.org, or call us on +316-13633971 and we will correct your address manually.
There is a missing item in my order, what should I do?
We apologize for sending an incomplete order. Contact our customer service team at email@example.com firstname.lastname@example.org en we nemen zo snel mogelijk contact met u op.
I have received a defective item. What should I do?
We apologize if you have received a defective item from us. Contact our customer service team at email@example.com firstname.lastname@example.org met een foto van het product en we nemen zo snel mogelijk contact met u op.
I have not received my package, what should I do?
You can check the status of your package via “Track your order” to find out why this may have been delayed. Otherwise, send an email to our customer service team email@example.com You can check the status of your package via “Track your order” to find out why this may have been delayed. Otherwise, send an email to our customer service team at firstname.lastname@example.org if you have not received your package after 10 working days and we will help you immediately.